August 7, 2019
Rodger Renaud, President / COO, West Star Aviation
How long have you been at your current organization?
I started at West Star in April of 2012.
What are your responsibilities within your organization?
President and COO – mostly business development, operations and strategy. I have a hand in everything – an overarching vison for everything to come together. There is always a master plan in mind and it takes a lot of coordination with the executive team to pull it off.
Describe a typical day or week in your role.
I start every day by walking the floor. I ask questions, check in on people, address concerns, or just stop by and ask, “How is your day?” What I learn from that every day is a great indicator of how things are going, and I really enjoy the hangar camaraderie.
I’m on email all day long. It’s time consuming, but I believe being responsive is key to not only being effective, but also to buidling genuine and valuable communication. It’s the same with phone calls from customers where it’s anything from sharing intel, reviewing customer feedback on projects, or just staying in touch.