Laetitia Roch, Sales Engineer, Jetcraft
Location: Geneva, Switzerland
How long have you been at Jetcraft?
I started working for Jetcraft in October 2012 so it has been over three years. As a Sales Engineer I contribute to my Sales Directors success by offering them the technical support needed to best serve their clients.
Describe a typical day or week in your role.
Before hitting my desk, I usually have a glass of warm water with vinegar and honey whilst mentally reviewing my workload for the day (it is actually quite good!). During a week, my workload varies from day to day but I am always helping my team. Sometimes I have the chance to travel abroad to help with a viewing, which brings some enjoyable variation to my usual daily routine.
What do you love most about your job?
I enjoy being able to follow a deal from beginning to completion and to be part of it. What’s more is that I have a wonderful team around me. They are all extremely bright and so much fun to be around so having to deal with them on a daily basis is a real pleasure. Finally, I just love aircraft and consider myself fortunate to be working in this industry.
Describe the company culture at Jetcraft and what it means to you?
As a Jetcraft employee I have, from the start, always felt trusted by our management. They take the time to listen to our ideas, they empower us to achieve our goals and they promote a family culture that brings us, as a team, closer to each other. This means that I have the greatest respect for the people I work with and that I will give the best I possibly can to ensure the success of the company.
What do you want your customers to experience when dealing with Jetcraft?
I want them to feel reassured because they know that we understand their needs and will do everything in our power to fulfill them.
Who or what has been your greatest professional influence?
My father. He taught me that you must work hard to get what you want. He has also always been passionate about his work, so being able to put my heart into my job (at least just the right amount) is something very important to me.
Describe yourself in 3 words.
Enthusiastic. Creative. Enterprising.
If you were to buy a business jet, which aircraft would suit your needs and why?
If I was able to buy a business jet then I guess I would also be in a position to have a home in Switzerland, London and the States – so I would therefore need a transatlantic jet! Perhaps a Global or a Falcon 7X. Both are great airplanes to be on board.
What stands out to you as good customer service?
Good customer service is all about trust. If the customer knows that they can trust you completely, that is good customer service. To build this trust a client must see that you always put them first. You must listen to their needs and be completely committed to helping them achieve what they have asked for. They also need to see that you are patient, confident, respectful, and easy to work with.
Finally, what is your hidden talent or hobby?
I have the urge to try as many things as possible in life. Because of this my hobbies vary from time to time. My life-long passion is playing the piano, but my hobby for this month is indoor skydiving!