John Schwartz, Jetcraft
Location: Minneapolis, MN, USA
How long have you been at Jetcraft?
On October 9 I will have been here for 5 years.
What are your responsibilities within the global Jetcraft team?
I am responsible for internal oversight of Jetcraft’s owned inventory aircraft that are acquired either via an outright purchase or through a trade-in. I also provide Sales Engineer support for Chad Anderson (President) and Jahid Fazal-Karim (Owner and Chairman).
Describe a typical day or week in your role.
The only thing typical about my day is that it’s a-typical. Most days are spent responding to incoming requests from the sales team, and correspondence either related to Jetcraft’s owned inventory aircraft or with the Sales Engineer team. I work extensively with management and our technical advisors to ensure that we are up to date internally on the current status of each of the aircraft that we own and make sure that the entire Jetcraft team is updated.
What do you love most about your job?
That no two days are the same; there is always something new and exciting around the corner…that and airplanes!
Describe the company culture at Jetcraft and what it means to you?
The culture here at Jetcraft is unique in many aspects, but the one that resonates most with me is family. My family is the most important thing to me, so to have Jetcraft be a part of that is really quite special.
What do you want your customers to experience when dealing with Jetcraft?
An overall confidence that Jetcraft is working as hard as we can, on multiple fronts (both face to face with the client and behind the scenes as well) to ensure a successful transaction experience. It is equally important if not more so, to retain the relationship with our clients going forward, than to earn it initially.
Who or what has been your greatest professional influence?
My father. He has been a small business owner two-times over now. Seeing the effort and dedication put forth to keep a business running for so many years has instilled in me those very same qualities.
Describe yourself in 3 words.
Genuine, Loyal, Funny (but that may be only by me)
If you were to buy a business jet, which aircraft would suit your needs and why?
Having had the benefit of flying in a wide variety of business aircraft through demo flights, maintenance flights and positioning flights; I would go for a Global 5000. In my opinion, with range, size, and comfort being the leading factors, you get the most return on the investment.
What stands out to you as good customer service?
Knowing your clients expectations and exceeding them.
Finally, what is your hidden talent or hobby?
I’m a tinkerer. Just last fall I acquired a 1970 Ford Mustang. I spent nights and weekends all winter tearing down and re-building the engine, swapping in new parts where necessary. What used to be lawnmowers and snowmobiles has evolved over time. Next will be bodywork and paint (hopefully my wife doesn’t read this!)