Daniel Renwick, Sales Director – Jetcraft Australia and New Zealand
Location: Gold Coast, Australia
How long have you been at Jetcraft?
I started with Jetcraft in January 2017, with my first introduction to the Sales and Sales Engineering teams at the annual Jetcraft team meeting in New York.
What are your responsibilities within the global Jetcraft team?
I am a Sales Director for the Australia and New Zealand region, and as such, my responsibilities include developing relationships with new and existing customers and assisting them with all aspects of acquisition or sale of the aircraft from the beginning all the way up to closing and beyond.
Describe a typical day or week in your role.
An average day would see me starting off going through and replying to emails before breakfast with my family, then off to the office for the day. I often have calls or meeting with clients through out the day. I am also the chief pilot for a corporate jet management company, so if I’m not flying our Challenger 604 then I spend time in the office working with pilots, our clients or writing/reviewing policy and procedures. The afternoons I like to try and spend as much time as possible back with my family and once the kids are settled in bed it is back to emails and calls to avoid as much disruption as possible with time zone differences.
What do you love most about your job?
Since the age of 6 I have always wanted to fly and have had a passion for aviation, now I get to share that passion with all of our customers. I also love to travel, so my role as a pilot, along with sales director, has taken me all over the world to exotic and interesting locations. It also has given me the opportunity to meet interesting people and experience many different cultures.
Describe the company culture at Jetcraft and what it means to you?
Family – One person alone can’t complete a sales transaction, it takes a team to work together from start to finish. The first day I met the Jetcraft team I could tell they were like a family and made me feel welcomed to be a part of it. Everyone has a mutual and professional respect for each other and I believe that is what makes Jetcraft the cultural company that it is – rich in history, dedication and loyalty.
What do you want your customers to experience when dealing with Jetcraft?
The same passion for aviation that myself and the rest of the Jetcraft team have. There’s nothing better then seeing a smile on the customers face when they first go for a flight in their new aircraft. Recently I sold an aircraft in Australia to a first time owner with his first flight being to the Gold Coast, so I arranged for the airport fire brigade to squirt water over the top of their plane as they taxied in. The smile on his face was priceless. He said it was one of the most memorable experiences he had ever had. At Jetcraft it’s not just about buying and selling planes, it is about our customers and giving them the best experience possible and going above and beyond the call of duty.
Who or what has been your greatest professional influence?
My Dad was always the greatest influence on my career as well as my life role model. He was a true battler that completely devoted his life to his kids. He helped me pursue my dreams and motivate me the entire way through my career from the age of 6. He was there every step of the way and was involved a lot in my career choice and was extremely proud of what I was able to accomplish at such a young age. I have had the support of my entire family throughout my career and still do now, I wouldn’t be where I am today without them.
Describe yourself in 3 words.
Dedicated, Motivated, Passionate
If you were to buy a business jet, which aircraft would suit your needs and why?
As long as I can remember I have always had “the need for speed”, I’m anxiously awaiting a supersonic biz jet. I couldn’t just own it though; I would have to fly it as well. I would also love to do a flight to space on the Virgin Galactic spaceship. It would truly be an amazing once in a lifetime experience.
What stands out to you as good customer service?
Being honest, upfront and having good constant communication – those virtues help set up and close deals, but most importantly they help build long and trusting relationships with clients.
Finally, what is your hidden talent or hobby?
I am one of the lucky few who can say that the thing I love most and have aspired to be from just a small boy has become my career. After having flown for 18 years, I still have a smile on my face every time I get into to the cockpit and taxi out onto the runway before takeoff.