Denise Siedow, Market Analyst, Jetcraft
Location: Minneapolis, MN, US
How long have you been at Jetcraft?
I have been with Jetcraft since October 2008, so nearly 10 years.
What are your responsibilities within the global Jetcraft team?
My first position with Jetcraft was an administrative role. I’ve carried responsibilities from that position into my current role as Market Researcher. I also provide support to my sales team by facilitating maintenance program transfers and offering general program support.
Describe a typical day or week in your role.
I generally start the day by scanning my emails for anything needing immediate attention. After that, it’s a free for all. Each day is an adventure and I’ve learned to not have any firm expectations of how the day will unfold. I spend time answering emails, tracking and logging market intel, reaching out to fellow brokers/researchers, updating market summaries, and fielding special requests.
What do you love most about your job?
First and foremost, I love my team. I’m grateful to work with a great group of people; intelligent, accomplished, fun, funny, and all around good human beings. I also love that I have many different responsibilities, so each day is different, and I can be helpful to the team as a whole.
Describe the company culture at Jetcraft and what it means to you?
It’s been said many times but bears repeating; Jetcraft is a family. Collectively, we support each other both professionally and personally. Through successes, challenges, and even a bit of spirited competition, you can always count on this family to have your back. No matter the title or role, if there is a need, someone on the team will be there to support you.
What do you want your customers to experience when dealing with Jetcraft?
I’d like our customers to feel valued and confident. A good experience will leave our clients feeling heard and understood. Throughout the process, I want them to experience the depth of our ability, giving them confidence each step of the way.
Who or what has been your greatest professional influence?
I would say my parents. Their integrity, generosity, work ethic, and loyalty have been my guide not only in my personal life but my work life as well.
Describe yourself in 3 words.
Kind, dependable, loyal
What stands out to you as good customer service?
Good customer service requires a willingness to help. You must be willing to go out of your way to assist; even if the request is outside your realm of responsibility or knowledge. If you can’t help, find someone who can, then follow through.
Finally, what is your hidden talent or hobby?
My newest hobby is horseback riding. All those years of fostering my daughters love of horses, lessons included, has finally paid off. Now I get to ride one of her three horses and she is giving me lessons. Win, win.