November 15, 2019

Q&A with Tobias Kleff

Tobias Kleff, Sales Director
Location: Las Vegas, NV, US

How long have you been at Jetcraft?

I have been with the company since mid July 2019.

What are your responsibilities within the global Jetcraft team?

I am responsible for the Pacific Northwest U.S. (Northern CA, OR, WA, MT, ID, WY, AK) and British Columbia, focusing on Sales, Acquisitions, and Consulting with customers in that region.

Describe a typical day or week in your role.

My day starts by checking my phone for emails and calls that came in overnight.

After the morning rush I usually find some time to have breakfast around 9:30 and go over my schedule for the day.

Within a typical week I try to balance my time amongst emails, phone calls and in person meetings. Traveling and meeting with prospects, existing clients and industry colleagues is another important part of my typical day to day. Also, daily updates with my Sales Engineer and counterpart Sales Directors throughout our 20+ offices worldwide help me stay well informed.

What do you love most about your job?

Being a Sales Director at Jetcraft gives me the opportunity to meet and build relationships with people that share my passion for airplanes and aviation, clients and industry colleagues worldwide. Creating and maintaining relationships with some of the most interesting people in the word (buyers, sellers, and aviation professionals) is one of the many things I love about my job.

Aviation has always played a big role in my life and to share that passion with others is very fulfilling to me.

Describe the company culture at Jetcraft and what it means to you?

When being welcomed to the Jetcraft team I felt a strong sense of respect, trust, and teamwork. The company culture is one that makes me want to work to the best of my ability. Jetcraft feels like more than just a company, it feels like family, I am privileged to be working with such an accomplished and successful group of people.

What do you want your customers to experience when dealing with Jetcraft?

Working in aircraft sales, every deal is unique and different. My goal is to build a relationship with my clients that enables me to not only help them with their first deal but to stay connected with them to assist with future deals. It is more than just a transaction; we build a long-lasting, trusting relationship.

Who or what has been your greatest professional influence?

My father encouraged me to get my pilots license. He always took me to local airports back home in Germany and we enjoyed being around airplanes. He said if I wanted to become a pilot that I should go for it. I ended up getting my pilots license before I got my drivers license. He always supported me and that was really a big step for me to get into the aviation world.

Describe yourself in 3 words.

Ambitious, Optimistic, Loyal

If you were to buy a business jet, which aircraft would suit your needs and why?

I am looking forward to seeing some great supersonic private jets becoming available in the near future. I would go for a 10-12 passenger stand up cabin which has enough room for a comfortable bed in the back of the cabin. It would be amazing to travel from my current home on the U.S. West Coast to my home in Germany in less than 9 hours.

What stands out to you as good customer service?

Providing fast, precise and friendly communication and information, and the ability to structure the service according to the needs of the client (tailormade service). Followed by a great sense for aftercare.

Finally, what is your hidden talent or hobby?

My passion is to fly whenever I have time to do it. I take an airplane out and fly around with friends, which is a lot of fun and gives me a chance to relax. I also enjoy playing the piano whenever I have time, I wish I really had more time to do it. My mother taught me as a child, and it is still something I enjoy to this day.

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