Pat Harvey, former Jetcraft Sales Director
Location: Minneapolis, MN, US
How long have you been at Jetcraft?
I was hired as a Sales Engineer in February 2015 and was promoted to Sales Director in August 2017.
What are your responsibilities within the global Jetcraft team?
As Sales Director I am responsible for managing aircraft sales and acquisitions, as well as client management and prospecting, in the Midwest, United States territory.
Describe a typical day or week in your role.
If not on the road visiting clients or generating new business, I typically wake early in the morning and enjoy the quiet time with my two sons, Frank and Sam. During this time, I will respond to any urgent e-mails that may come in overnight from colleagues or clients from around the globe. After helping my wonderful wife get the kids ready for school, I normally position to our corporate office in downtown Minneapolis and spend most of the day supporting my clients either by phone or email, and interacting with my colleagues at the office.
What do you love most about your job?
I love learning something new every day. At Jetcraft, I work alongside with the best of the best in the Aircraft Brokerage Industry and my colleagues are always open and eager to share their knowledge and experiences. The collective intelligence of our staff is unmatched, and I am blessed to experience it every day.
Describe the company culture at Jetcraft and what it means to you?
At Jetcraft our most valuable resource is our people. People with a diversity of backgrounds, life experiences, and a shared goal of excellence. We employ smart, creative, passionate professionals who are eager to complete the mission and always willing to go the extra mile. My team gives me the confidence to tackle any obstacle or challenge head-on.
What do you want your customers to experience when dealing with Jetcraft?
From the first interaction, to becoming a happy and loyal client, I want our clients to be confident in knowing we are there to support them every step of the way. The process of buying or selling an aircraft is complicated, challenging, and can be very stressful. We want our clients to enjoy having confidence and knowing they have the best team in the world supporting them.
Who or what has been your greatest professional influence?
My Mom and Dad are my greatest influence. They are the strongest, most honest, most caring, and beautiful people in my life. I am deeply grateful to them for all they have done for me. Now, being a father of two, I realize the struggles of being a parent and the sacrifices necessary to have both a family and professional career. Whether I am seeking guidance, advice, or support, they have always been true friends and have always been there for me, both professionally and personally. Without them, I would not be who I am, or where I am in life. I love them dearly.
Describe yourself in 3 words.
Proactive, Independent, and Committed
If you were to buy a business jet, which aircraft would suit your needs and why?
For business needs, I would have to say a Challenger 350 because it is a great performing domestic aircraft with a spacious stand-up cabin. However, ever since I was kid I always wanted the Sunchaser from Duck Tales, so I’d probably try (and fail) to have a Grumman HU-16 Albatross make sense for business.
What stands out to you as good customer service?
Good customer service comes with being timely, attentive, knowledgeable, and experienced. I learned early in my career that Jetcraft’s 55+ years in business aviation, world-class reputation, and exceptional customer base, was built on not just good, but excellent customer service. Our business survives with long-term clients and their referrals, and their loyalty is a byproduct of their experience working with Jetcraft and our dedicated and experienced staff.
Finally, what is your hidden talent or hobby?
I would not say it’s hidden, but most people don’t know that I’m also a commercial pilot and certified flight instructor. I’m lucky enough to have a Cirrus SR22T at my disposal to travel the US with ease and efficiency. Even with close to 1,500 hours I still get excited to go flying whether it be solo or with friends, family, or colleagues, no matter the aircraft.
SIGN UP FOR OUR MONTHLY JETSTREAM RECAP
Don't miss future Jetstream articles. Sign up for our Jetcraft News mailing list to receive a monthly eblast with links to our latest articles. Click to join the 1,800+ subscribers on our mailing list.